Privacy Policy

Last updated: October 15, 2026. First published: May 14, 2025.

1. Who we are

Roofcom ("Roofcom," "we," "us" or "our") is a roofing contractor operated by Michael Anthony Jacobs in Clinton Township, Michigan (Macomb County). Michigan license #252500061.

This policy explains what information we collect through our website, www.roofcom.net, by phone, in person and through our text message (SMS) program; how we use it; who we share it with; and the choices you have. By using our website, contacting us or opting in to our text messages, you agree to this policy.

2. Information we collect

2.1 Information you give us

When you request an inspection or quote, call, email or text us, we may collect:

Your name, phone number (including a mobile number for texts) and email address
Your mailing address and the address of the property we'll be working on
Details about your roof or project, such as its age, the damage you've noticed, your insurance company and photos you send us
Your text message choices: whether you opted in to appointment texts, marketing texts or both

2.2 Information collected automatically

Like nearly every website, our hosting provider automatically records basic technical information when you visit: your IP address, browser and device type, the pages you request, the date and time, and the page that referred you. We use this only to keep the website running, secure and fast.

Our website does not use advertising trackers, social media pixels or cross-site tracking, and we do not set our own cookies. The site saves two small items in your browser's temporary storage: a note that the weather check has already run (so it doesn't repeat on every page) and whether you closed a storm alert. Both stay on your device and are deleted when you close the browser tab.

2.3 Text message opt-in records

When you opt in to our text messages, we keep a record of your mobile number and your consent, including the date, time and method of opt-in. We use this record only to send the messages you asked for and to show that we have your consent.

3. How we use your information

To schedule and carry out inspections, estimates and roofing work, and to answer your questions
To help you with an insurance claim when you ask us to, including sharing project details and photos with your insurance company or adjuster
To send appointment reminders and job updates by text, if you opted in
To send promotions and special offers by text, only if you separately opted in to marketing texts
To keep our website working, secure and easy to use
To meet legal, tax and record-keeping obligations and to enforce our terms

4. Outside services our website uses

We use a small number of trusted service providers to run the website. They only receive what they need to do their job:

Website hosting (GoDaddy). Stores and delivers our website and keeps the basic visit logs described in section 2.2.
Form delivery service. When you submit our quote form, a form-processing service receives your answers and forwards them to our email so we can contact you. It does not use your information for its own marketing.
National Weather Service. To show storm alerts for our area, your browser asks the U.S. National Weather Service (weather.gov), a government service, for current weather alerts. No personal information is sent, only the standard request details any website receives, such as your IP address.
Google reviews and maps. Links to our Google Business Profile and reviews open on Google's website, under Google's privacy policy.
OpenStreetMap. The street map on our Contact and Service Areas pages loads map pictures from OpenStreetMap's servers, which receive your IP address and browser details. See the OpenStreetMap Foundation's privacy policy at osmfoundation.org.
Our job map. The gold dots on our maps show roofs we have completed, rounded to the nearest square mile. They never show street addresses, names or exact locations of any customer.

5. Text message (SMS) program

5.1 Types of messages

Appointment reminders: confirmations and reminders for scheduled inspections, estimates and service visits.
Job updates: project status, crew arrival times and completion notices.
Marketing: seasonal offers, discounts and promotions, sent only if you separately opted in to marketing texts.

5.2 How to opt in

You can opt in by checking the text message box on our website form, by giving verbal consent during a phone call or in person (we'll follow up in writing), or by texting a keyword to our number as described in our marketing materials. Opting in is never required to get an inspection or estimate.

5.3 How to opt out

Reply STOP to any text to stop receiving messages. You'll get one confirmation text and nothing after that, except where the law requires. You can also opt out by emailing mike@roofcom.net or calling (586) 894-2164. Reply HELP to any text for help.

5.4 Frequency and costs

Message frequency varies with your project and preferences. Message and data rates may apply according to your mobile plan. Roofcom is not responsible for charges from your carrier.

5.5 We don't share your text consent

Your mobile number and text message consent will not be sold, rented or shared with any third party for their own marketing. We use them only to text you directly. Mobile information is never shared with third parties or affiliates for marketing or promotional purposes.

6. When we share information

Roofcom does not sell, rent or trade your personal information. We share it only:

With the service providers in section 4, to run the website and deliver your requests
With your insurance company or adjuster, when you ask us to help with a claim
With material suppliers or manufacturers when needed to register a product warranty for your roof
When required by law, subpoena, court order or government request
To protect the rights, property or safety of Roofcom, our customers or others
As part of a merger, acquisition or sale of the business, in which case this policy continues to protect your information

7. How long we keep it

We keep customer and project records for as long as needed to provide our services, honor warranties and meet legal and tax obligations. Text message opt-in and opt-out records are kept for at least four (4) years to meet Telephone Consumer Protection Act (TCPA) requirements.

8. How we protect it

We use reasonable administrative, technical and physical safeguards, and our website is served over an encrypted (https) connection. No method of transmission or storage is 100% secure, so we can't guarantee absolute security.

9. Children

Our services are for adults. We don't knowingly collect information from children under 13 and don't send marketing texts to minors. If we learn we've collected a child's information, we'll delete it.

10. Your choices and rights

Depending on where you live, you may have the right to:

Ask what personal information we hold about you
Ask us to correct information that's wrong
Ask us to delete your information, unless we need to keep it for legal or warranty reasons
Opt out of marketing messages at any time

Michigan residents and all U.S. residents can make a request using the contact details below. We'll verify your request and respond within a reasonable time. Because we don't track visitors across websites, we don't change how the site behaves based on browser "Do Not Track" signals.

11. TCPA compliance

Our text message program follows the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and applicable FCC rules. We get prior express written consent before sending marketing texts, keep opt-in and opt-out records, and honor opt-out requests promptly. Appointment reminders and job updates are sent based on your consent and our existing business relationship.

12. Changes to this policy

We may update this policy from time to time, for example when we add or change a service on our website. We'll change the "Last updated" date at the top when we do. Using our website or text program after an update means you accept the updated policy.

13. Contact us

Roofcom
Attn: Michael Anthony Jacobs
Clinton Township, MI 48036
Email: mike@roofcom.net
Phone: (586) 894-2164